Refund policy

Damages and issues
Please inspect your order upon reception and contact us until 3days after arrival goods if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Returns (Non-EU Customers)

For orders shipped outside the European Union, we accept returns only if the item has a manufacturing defect or arrives damaged.

To be eligible for a return, you must contact us within 7 days of receiving your order. Please provide your order number, a description of the issue, and clear photographs of the item and packaging.

Unless otherwise required by applicable law or agreed in advance, customers are responsible for all return shipping costs.

Returns will not be accepted for any of the following reasons:

  • Change of mind
  • Personal preference
  • Differences in appearance, color, or size
  • Natural signs of aging or patina inherent to vintage watches
  • Normal wear and tear
  • Damage caused after delivery

Returned items must be in the same condition as received, with all original packaging, accessories, tags (if applicable), and accompanying documents.

Please note that all vintage watches are unique timepieces. Minor scratches, aging, patina, and other characteristics consistent with age are considered part of the item’s originality and are not regarded as defects unless otherwise stated in the product description.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unless otherwise required by applicable law or agreed in advance, customers are responsible for all return shipping costs.

Please note that all vintage watches are unique timepieces. Minor scratches, aging, patina, and other characteristics consistent with age are considered part of the item’s originality and are not regarded as defects unless otherwise stated in the product description.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@principe-prive.jp.